Privacy policy

Effective Date: 07/05/2025

Eos SportsCare is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you use our website or services.

1. Information We Collect

We may collect and process the following types of personal data:

Identity and Contact Information: Name, email address, phone number, shipping/billing address.
Order and Transaction Details: Products purchased, payment methods, order history.
Technical Data: IP address, browser type, operating system, and website usage data.
Marketing Preferences: Preferences in receiving marketing communications.

2. How We Use Your Information

We use your information to:

Process and fulfil your orders.
Communicate with you regarding your orders or account.
Improve our website and customer service.
Send relevant marketing materials, only with your consent.
Comply with legal obligations.

3. Legal Basis for Processing

We rely on the following legal bases:

Contractual necessity: To process your orders and deliver services.
Legal obligation: To meet regulatory and tax requirements.
Consent: For marketing communications.
Legitimate interests: To improve and secure our services.

4. How We Share Your Data

We do not sell your personal data. We may share it with:

Delivery partners (e.g., DPD) to fulfil orders.
Payment processors (e.g., Stripe, PayPal) to complete transactions.
Professional advisors (e.g., accountants, legal counsel) for compliance.
Third-party service providers assisting in website operation and analytics.

All third parties are required to respect your data privacy and comply with applicable data protection laws.

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes we collected it for, including legal, accounting, and reporting requirements.

6. Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Object to or restrict certain types of processing.
Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us at info@eos-sportscare.

7. Data Security

We use appropriate technical and organisational measures to secure your personal data and prevent unauthorised access, use, or disclosure.

8. Cookies

Our website uses cookies to enhance user experience, analyse site traffic, and deliver relevant content. You can manage cookie preferences through your browser settings.

9. International Transfers

Your data is stored and processed in Ireland. If we transfer your data outside the EEA, we ensure adequate safeguards are in place.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

For questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Email: info@eos-sportscare.com
Address: 25 Belgrave Square South, Rathmines, Dublin, D06 TW66, Ireland

Thank you for trusting Eos SportsCare.